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Active Users and Timeline Reports

This article is for school leadership and wellbeing staff.

The Timeline allows you to generate reports detailing all traffic to and from a student’s devices. It shows a student’s last 10,000 connections over any 24 hour period, and whether each connection was allowed or blocked. You can then export the Timeline report as a comma separated text file.

Accessing the Active Users Report

To access the Active Users and Timeline:

  1. Verify the Date Range at the top-right side of your screen.
  2. Go to Statistics > Active Users.
  3. On the Active Users page, type any part of the Username or Name in the Search and press the enter / return key.
  4. Select Username to open the User’s Dashboard.
  5. Select User Timeline.

Custom ranges are limited to a continuous period of no more than 24 hours. If you need more than 10,000 rows of data, you will need to set a shorter date range and repeat the search for the next segment of dates.

Timeline Report

A user’s Timeline report will display the most recent website events for the selected time period. You can request up to 24 hours of timeline activity at a time.



Type of Data

A. Time

The year, month, day and hour, minute, second the connection was started.

B. Verdict

Allowed connections are green. Blocked connections are red.

C. Website

Web address or network address of the connection. Click on a website or network IP address, to see the technical Connection Details.

D. Type

Category of the website. Blank for connections to devices like printers or other computers.

E. Upload

Amount of data sent from the user’s computer to the website or device.

F. Download

Amount of information the user's computer viewed or saved.


Gigabyte (GB) is the largest, followed by megabyte (MB), then kilobyte (KB), and byte (B) is the smallest.

Some schools add the optional “Machine Name” column to help IT support identify macOS and Windows devices. If your school uses Machine Name, the column will be blank for other types of devices running Connect.

Investigating Timeline Data

  1. Select a period of time from Please Select a date.
  2. Type any part of Time, Machine Name, Website or Type data into the Search.
  3. Click Verdict to filter for:
    Verdict: All - Shows both Blocked and Allowed connections
    Verdict: Blocked - Websites the user was prevented from accessing
    Verdict: Allowed - Websites the user was able to access

  4. Click the date to select up to 24 hours of connection data.
  5. Click Export to download a Comma Separated Values (.CSV) file you can open with a spreadsheet program. The data will contain:

    The time period you selected
    All Verdicts, even if you have the Blocked or Allowed filters enabled
    The current sort order

Connection Details

The Connection Details are close to the raw information. Your IT support uses this information to research activity. A few data Details may be useful when you do not recognize a website or activity.

You may find the following Details to be of use to you. Type the Detail label into the Search box or scroll down the Connection details list to find information.

Detail label



Discover if Connect is running in the browser, as a “chrome-extension”, running on “windows” or macOS “darwin”


Website address


Additional web path information after the web address. Popular websites will often include keywords in the web address. 


Subcategory or topic associated with this website, if this website is in the current School Manager Categories.