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Sending Connect for Laptops Diagnostics Logs to Linewize Support

This article is for IT support.

In this article, we discuss how you can access the Linewize Connect for Laptops diagnostics page and submit diagnostics logs to Linewize Support. This may be necessary for troubleshooting purposes under the guidance of Linewize Support.

Sending Diagnostics Logs

  1. When instructed by Linewize Support, select the Connect tray app next to the clock

Note: For Windows, it can be found on the bottom-right of the screen. For Mac, it can be found on the top-right of the screen.


  1. Select the Gear icon


  1. Select the Send diagnostics to Linewize icon. The Sending diagnostics and loading icon should appear.


  1. When successful, the diagnostics sent to support dialog box should appear. Select Okay

Note: Provide Support with the time the logs were sent and the device's MAC address.


Troubleshooting

  1. If you can’t send diagnostics from the Connect tray app, go to http://127.0.0.1:5770 in the user's browser.


  1. Under the Agent section, select Submit diagnostics to Linewize. The Diagnostics successfully sent to Linewize pop up should appear.

Note: Provide Support with the time the logs were sent and the device's MAC address.