Contact UsContact Us

Pause Internet FAQ for schools

This article is for IT support.

Note

Our Community and Pause Internet features are in limited release to customers who are part of our Beta Program. Contact your Linewize Account Manager if you are interested in becoming part of our Beta Program.

School Experience 

What is Pause Internet?

School Manager’s Community Pause Internet feature allows parents or guardians to pause internet access on a child’s school-managed devices via their Qustodio account. You can enable Pause Internet to work either outside school hours only, or all the time (24/7).


How do we enable Pause Internet at our school? 

The Pause Internet feature can currently only be enabled by Linewize Support. 

 

Is Pause Internet enabled by default at my schools?

Pause Internet is an opt-in feature for schools. Your school is in control of what Community features are made available. 

 

How do I control when parents and guardians can pause the internet?

You must set a Time Period for school hours to allow parents or guardians to pause internet access outside school hours. See Create School Hours Time Period and Enable Pause Internet in School Manager for more information.

To let parents or guardians pause the internet on a child’s device at any time, including during the school day, you must Enable Pause Internet 24/7.

 

Why would I want to enable Pause Internet 24/7 at my school?

The current Community calendar does not include school holidays or term dates. Schools may want to allow Pause Internet 24/7 during these times. Some Linewize partnered schools operate as virtual or distance education schools and may want parents to have control at all times.

 

Can I see which student devices are paused??

No, you can’t currently see if a student’s device has been paused by their parents or guardians.

 

What if students are not at school due to a public holiday or student/pupil-free day?? 

If all students won’t be at school, you can temporarily enable Pause 24/7 mode. Just be sure to change it back when you’re done!

Pause Internet currently doesn’t see public holidays, school holidays, weather days, and student/pupil-free days and other days when students aren’t at school. Pause internet will apply to students according to your object time period and Pause 24/7 settings. 

We are working on giving you more flexibility when managing these situations.

 

Can my school pause the internet when the device is at home?

No, the Pause Internet feature is available to parents and guardians only.

 

Can my school end the pause?

No, but the pause will automatically end at the start of the school day as set in your time pool object.

 

Will the pause automatically end?

Pauses automatically end at the start of the school day as set in your time pool object, or after 24 hours, whichever comes first.

 

Parents and Guardians Experience

Can a parent or guardian pause the internet while the child is at school?

Not by default, but your school may choose an optional configuration, 24/7 mode, that enables parents and guardians to pause the internet at any time, including during the school day. However, even if you have enabled 24/7 mode, parents and guardians cannot pause the internet for students who are in an active Classwize class.

Starting a Classwize class ends the Pause for any students in that class, and guardians will need to reapply the Pause once the class is over

 

Can a parent or guardian pause the internet on the device if it is not at school, but the child is?

Only if you have enabled Pause 24/7 mode. Currently if the child is at school, the device is also considered to be at school. 

 

Will a parent or guardian be able to schedule a routine for Pause Internet?

No, we do not support scheduling a pause at this time. A child’s guardian will need to Pause Internet daily.

 

How does a Parent pause the internet?

On the Qustodio website or parent app, select the child with the school managed device. Select or tap Pause Internet.

 

How does a Parent end the pause?

On the Qustodio website or parent app, select the child with the school managed device. Select or tap Until XX:XX time.

 

Can the parent pause for multiple days?

No, the pause has a 24 hour maximum duration.

 

What if the child is not at school i.e. sick day?

School hours will still apply. Linewize and Qustodio are investigating the ability for guardians to mark students as being away from school for the current day.

 

What happens if the parent has more than one student with a school managed device?

The claimed student's devices would be able to be paused individually.

 

Student Experience

Can a student request to be unpaused?

No, not at this time.

 

What will the student see if they are paused?

The student will see a custom version of your school’s block page. This will also show the end time of the pause.

 

Will the pause be for all the student’s devices if they have more than one?

If the student has more than one school managed device, the pause will work on all of these devices.

 

Will this stop all internet connectivity on the device?

Pause Internet will disable all internet activity. 

 

Will the student be able to use non-internet connected applications or programs?

Any application or program that does not require an internet connection will still function.