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Fallback Mode

This article is intended for IT support.

Linewize Connect’s Fallback Mode uses an embedded blocklist to ensure that your  student’s devices have CIPA (Children's Internet Protection Act) and Online Safety Act protection at all times, even when your students' devices are having trouble reaching your school’s network or Linewize servers for filtering verdicts.

Versions of Connect that have Fallback Mode

All education versions of Linewize Connect include a Fallback Mode. This includes:

  • Connect for Windows
  • Connect for macOS
  • Connect for laptops using Linewize DNS
  • Connect for iOS Education (Filter-only mode using Linewize DNS)
  • Connect for Chrome - Education Extension 

Fallback Mode Overview

Each version of Linewize Connect for education includes an extensive hardcoded blocklist of prohibited domains or keywords. If the user attempts to access a website while in Fallback Mode, Connect will compare the domain against the blocklist and decide whether to grant access.

Triggering Fallback Mode

Fallback Mode triggers when Linewize Connect cannot communicate with the Linewize filtering policy server/verdict server, or when a connection to it times out. This might occur when:

  • The user has a bad internet connection
  • Your school’s network is congested or having an outage
  • The user is attempting to circumvent your school’s filtering and other protections
  • The user’s device is running Family Zone Connect instead of Linewize Connect
  • The user’s name isn’t in your system or the username belongs to a different school or School Manager device
  • (Chrome schools only) The user’s Chrome profile cannot be matched to a School Manager username