Contact UsContact Us

Configuring Timeouts

This article is for IT support. 

Network timeouts are a configuration that controls the time that School Manager keeps you and other users logged in to a device. Timeouts are configured for different durations, days, groups, networks and authentication types. By default, your session is removed after 10 minutes of inactivity. If you shut off your computer for more than 10 minutes, you are forced to log in again to resume browsing.

Info

This functionality only applies to schools with a physical School Manager appliance.

 

Configuring Timeouts

  1. Go to Configuration > Authentication > Timeouts.
  2. Select Add Timeout.
  3. Select the Edit icon.
  4. Using the dropdown, select the Timeout Type.
TypeDescriptionExample

Idle User Timeout

Logs users out after a specified duration of time (seconds) when the device is completely idle (there is no internet traffic occurring).

Info

Some mobile devices may have an application running in the background even though the device is not in active use. This means that it may take a lot longer for the device to be completely idle.

Logs the user out after 20 minutes of complete internet idle time.

Elapsed Timeout

Logs users out after a specified duration (seconds) from logging in.

Logs the user out after 20 minutes.

Absolute Timeout

Logs users out after a specified time of day (Day and 24Hour Time)

Logs the user out at 3:30 pm every day.

 

  1. Using the dropdown, select the Timeout. Options include:
TimeoutConverted to
5 minutes300 seconds
10 minutes600 seconds
15 minutes900 seconds
30 minutes1800 seconds
45 minutes2700 seconds
1 hour2600 seconds
2 hours7200 seconds
3 hours10800 seconds
4 hours14400 seconds
5 hours18000 seconds
6 hours21600 seconds
1 day86400 seconds
2 days172800 seconds
1 week604800 seconds
2 weeks1209600 seconds

 

  1. If you have selected Absolute Timeout, select the Days of the Week.

Info

This will not work for Idle User Timeout or Elapsed Timeout.

 

  1. Select the Groups (Optional). These groups were created in Configuration > Users and Groups > Groups.
  2. Select the Networks (Optional). These are the network objects created in Configuration > Objects > Pools.

Info

Only objects that contain the IP Range List and IP Subnet List will appear in this dropdown.

 

  1. Using the dropdown, select the Login Method. Options include:
MethodDescription
Permanent AssociationTimeout will only apply to users who are permanently associated. This configuration can be found in Configuration > Users and Groups > Associations.
NPSTimeout will only apply to users who log in using the Network Policy Server (NPS). This configuration can be found in Configuration > Authentication > WMI > Edit/add a controller and set the type to "Radius NPS Logins".
DCTimeout will only apply to users who log in using the Domain Controller (DC). This configuration can be found in Configuration > Authentication > WMI > Edit/add a controller and set the type to "Domain Logins".
RadiusTimeout will only apply to users who log in using Radius. This configuration can be found in Configuration > Authentication > RADIUS.
Captive Portal Password LoginTimeout will only apply to users who log in via the Captive Portal using a username and password. This configuration can be found in Configuration > Authentication > Captive Portal.
Captive Portal GuestTimeout will only apply to users who log in via the Captive Portal using the Guest login. This configuration can be found in Configuration > Authentication > Captive Portal.
Chrome ExtensionDoes not function, this will be deprecated.
Captive Portal GoogleTimeout will only apply to users who log in via the Captive Portal using the Google login. This configuration can be found in Configuration > Authentication > Captive Portal.
Captive Portal Azure ADTimeout will only apply to users who log in via the Captive Portal using the Azure AD login. This configuration can be found in Configuration > Authentication > Captive Portal.

 

  1. Select Save.